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Frequently Asked Questions

Do we ship to the US?

100%. Not only do we ship to the US, most of our products ship FROM the US!

How can I track my order?

We use the Shop app that will track all orders placed within our platform.

What is your return policy?

  • Free ReturnThis free service gives you 15 days to decide if you want to keep or return an item. You can only use this service once per order.

Payment Options

Whispers Of Grace offers several payment options to suit your needs:

  1. Credit/Debit Cards: Accept major cards like Visa, Mastercard, and American Express.
  2. Digital Wallets: Support Apple Pay, Google Pay, and PayPal for quick and secure payments.
  3. Buy Now, Pay Later (BNPL): Offer installment plans through services like Klarna or Afterpay.

Offering a mix of these ensures convenience and caters to a diverse customer base.

How Do I Contact Customer Support?

To connect with customer support:

  1. Identify the Issue: Clearly define the problem or question.
  2. Check Help Resources: Review FAQs, knowledge bases, or forums for quick solutions.
  3. Contact Methods: Customers can email us at help@mywhispersofgrace.com. Our response time is typically 2 hours during business hours and 6 hours during non-business hours.
  4. Provide Details: Share relevant information (e.g., order number, screenshots) to help resolve the issue quickly.
  5. Follow Up: If needed, monitor updates and communicate until resolved.

These steps ensure efficient and effective customer support interactions.

What should I Do if I receive a damaged item?

In the unlkely event that you receive a damaged product, immediately document the damage by taking clear photos of the item, packaging, and shipping label. Contact the store’s customer support via email, proved your order details, photos, and a clear description of the damage. A support representative will respond with the appropriate return process.